About Us Hospitality with excellence and purpose
We are a Venezuelan company providing hospitality management services and operating luxury hotels. We offer a select range of services characterized by exclusivity, quality, friendliness, security, and comfort, with a highly trained, motivated, and committed staff dedicated to meeting the needs and expectations of our clients. We are a socially responsible organization committed to the community and the environment.
Value statementCreating memorable experiences
Creating memorable experiences for our guests by offering luxury accommodations in a prime location that guarantees safety and accessibility, combined with modern comfort and the natural and cultural beauty of our surroundings. We are committed to exceeding our guests' expectations by providing exceptional service and creating an environment where they can relax and enjoy unique moments.
Our commitmentWe, the Gran Cacique employees, commit to:
Our commitment to service is based on clear principles: customer focus, excellence and continuous improvement, integrity, safety, sense of belonging, teamwork, and social responsibility.
- Customer Focus
Satisfying needs and expectations with diligence, care, and dedication.
- Excellence
Achieving demonstrable results beyond expectations, through quality and continuous improvement.
- Commitment and Responsibility
Fulfill assigned duties and tasks, accepting the consequences without excuses.
- Inspiration
Act inspired by the architectural majesty and iconic status of the Gran Cacique Maiquetía Hotel.
- Motivation
Dream, smile, and provide our services with joy and satisfaction for a job well done.
- Respect
Recognize, consider, and value the dignity, rights, and qualities of all people.
- Integrity
Act in accordance with our mission, vision, policies, and ethical standards, telling the truth and doing what is right.
- Safety
Ensure that all our actions are carried out in strict adherence to risk prevention and mitigation protocols.
- Sense of Belonging
We are the Gran Cacique Maiquetía Hotel: it belongs to us, and we are an indivisible part of it.
- Teamwork
Act based on the norms, rules, and objectives defined by the team, above our own.
- Social Responsibility
Cooperating with actions for the development of communities and protecting the environment.